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XL Presents Emergency Credit Feature | merdeka.com

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womidea.com – PT XL Axiata Tbk (XL Axiata) presents the latest innovations in the form of “Emergency Credit” and “Toll Control” features. Both are valid for XL and AXIS prepaid customers through the myXL and AXISNet applications.

With these two features, now XL and AXIS customers can still communicate when they run out of credit, and can also ensure that their credit remains safe from services outside the main package such as paid SMS, basic internet rates and subscription content SMS.

XL Axiata’s Group Head Customer Value & Experience Management, Mohamed Moharram said, “We continue to strive to improve services for customers through various programs, one of which is the implementation of customer experience by presenting the best digital experience for customers through various initiatives, ranging from facilitating input customers through real time Net Promoter Score (NPS) which is useful for measuring customer satisfaction, to get input to present innovations that suit customer needs and desires.”

Moharram added, from customer input, one of the problems they often face is suddenly running out of credit. This later became a reference for XL Axiata to create an emergency credit feature that can be used anytime and anywhere.

For example, in an emergency when a customer runs out of credit and does not have access to buy credit, customers can easily access the myXL/AXISNet application to borrow emergency credit. The credit can be used to buy internet, voice and SMS packages. Payment will be deducted automatically in the amount of the loan and admin fees when topping up credit or transferring credit.

Currently the Emergency Credit service is available for customers on the myXL & AXISNet applications. To use the emergency credit service, customers can take the following steps:

XL Prepaid
* Login to the myXL application
* After successfully logging in, find the “Emergency Credit” tab
* Click “View features on My Credit”
* Click Emergency Credit – Click “Borrow credit” to see the nominal credit that can be borrowed
* Choose the nominal as needed, payment will be deducted automatically in the amount of the loan and admin fees when topping up credit / transferring credit.

AXIS
* Login to the AXISNet application
* After successfully logging in, find the “Emergency Credit” icon
* Click “Borrow” to see the nominal credit that can be borrowed
* Choose the nominal as needed, payment will be deducted automatically in the amount of the loan and admin fees when topping up credit / transferring credit.

[faz]

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